Yesterday’s post struck a chord, and I would like to thank you for your emails and replies. Again, your support is very much appreciated, and I will be sure to print off your supportive messages for the staff to read.
There are a few things I would like to clarify regarding our current business practices which may help you with your shopping!
Inquiries & Orders: While you can place your order through our online store, sometimes you need a little more personal assistance. This is where inquiries can be made by phone at 403-253-4419 (local) or 1-877-745-6445 (toll-free), or by email to email@example.com. When you email us, please provide a phone number that we can reach you at and attach any relevant photos. (Please don’t embed your photos in the email as they often cannot fully print out on our printer.) Your email and pictures will get printed and put in the queue. Phone inquiries will as well be added to the queue. Which brings us to the fact …
Everyone has taken up sewing (as well they should!), and we are experiencing a high volume of orders and inquiries for assistance. Please understand that we work on them in chronological order. Asking us to jump you ahead in the queue is not fair to all the customers before you who have been patiently waiting their turn and may have also requested the same item.
There is a 2-stage process we follow: fulfillment and processing. First the order must be pulled, cut, and checked (fulfillment). Often at this time, we will call you if we have questions. If you had an inquiry for assistance this is where we will also call you. Afterwards, online orders must go to the office for payment processing and final paperwork. Online orders will receive an email and a phone call when the order is ready for pick up. Please wait to hear from us before you come to the store.
We are currently running 24-36 hours from the time the order or inquiry is placed to the finalization of the process.
Window Shopping: If you would like to “window shop” to best determine your choices, please put your inquiry in with us either via phone or email to firstname.lastname@example.org. If you email, please attach any relevant photos to the email, and provide a phone number that we can reach you at. When your turn comes up in the queue, a staff member will call and discuss with you what you are looking for. You can then make an appointment with that staff member and they will show you the items either through the window or just outside the door maintaining social distance. I’m sorry, but we cannot allow any touching of the fabric/items.
Curbside Pickup: When you arrive in the parking lot (no need to call ahead) to pick up your order, please call the store, and we will place it on a blue bin we have situated outside. This way we are not touching your car door handles, and you are then not touching the handles we touched. Less contact! Of course, if you desire, we can also mail your order. Information on shipping can be found on our online store page here.
Store Hours: We are operating the same 7-days per week with the same hours. Monday, Tuesday, Wednesday, and Friday: 10 am -5 pm; Thursday: 10 am – 7 pm; Saturday and Sunday: 10 am – 4 pm.
Special Orders: Yes, we are still taking orders for items not in stock, such as books and notions – just like we always have. When the item arrives, we will call you and collect your payment over the phone. You can then do a curbside pick up at your convenience. We will no longer hold items in our cupboard without payment until you come by. There are a few items that we require a non-refundable deposit on before we order.
To avoid the naughty list, please do not order items and then change your mind when they arrive, leaving us with an item that cannot be returned or easily sold.
What’s New/Hot/Happening: We have been posting videos and pictures on Facebook and Instagram to try to keep you abreast of the latest inspiration in the store You need not be a member of Facebook to watch – just look for the small type that lets you bypass the sign-in.
Classes and Clubs: All classes and clubs have been cancelled, and students have been issued refunds. I felt it was the ethical decision for our customers to have their money; many may find the money more needed than a promise of a class. When we can once again offer classes safely, we will contact everyone for re-enrollment.
Elastic: Yes Virginia, it exists! We have ¼” white elastic in stock for 85 cents/m.
Gift Certificates: Our gift certificates are a physical piece of paper. They are not linked electronically to a POS system like a gift card. Therefore, they cannot be redeemed without being in our possession. Nor do they work on our online ordering system.
I know you may be one of the lucky ducks who has a gift certificate and would like to use it. You can do so, with a little pre-planning and by following and understanding these steps:
- Write your cell phone number and name on the card. Don’t forget!! This is critical.
- Pop the gift certificate through the mail slot beside our door with a list of the items you would like to purchase. If you have any questions or want help, please indicate this on your list/note.
- The gift certificate and order form must go through our 24-hour decontamination period (time-out).
- After time-out, we will add your order to our queue.
- When your turn comes up, we will pull your order, and then call you and confirm that we have what you want and to collect any outstanding payment. We are not accepting cash, so the outstanding balance after gift certificate redemption will need to be paid with a credit card over the phone. Please note, it cannot be a Visa or Mastercard debit card, a PayPal payment, an e-transfer, a cheque, or a money order. Only credit cards will work (including re-loadable/prepaid).
- If there is still a balance left on your gift certificate, we will return it with your order.
- Please note that gift certificates cannot be redeemed through the online store.
I hope you have been able over the past couple of months to enjoy a little solace and to plow through some of your unfinished projects. How wonderful that during a world-wide crisis, the sewing and quilting community can still find fulfillment and happiness in their hobby. The silver lining in every cloud must be made of fabric!
Wishing you a wonderful day,
Along Came Quilting
6432 – 1A Street SW
Calgary, AB T2H 0G6